INTEGRATION SUPPORT & OPERATIONS

The backbone of your business processes. We ensure secure and worry-free operation of your integration environment.

Comprehensive Operations Security

DATA Passion offers comprehensive operations security measures for integration platforms like NServiceBus, Azure and BizTalk. We position ourselves as specialists for the reliable operation of business-critical integration systems.

Our Services

Training

Qualification of the customer's internal operations team

SLA Support

Guaranteed response times and structured support phases

Integration as a Service

Complete management by DATA Passion

Support Phases

1

Hyper Care

Immediately after go-live, 1-2 months duration, supervised by project staff. Response times are trained and optimized during this time.

2

SLA Support

Handover to the support team with continuous monitoring by a support manager.

Support Services

Active Care

Proactive technical management for error detection

On-Demand Support

Qualified personnel for 3rd-level support

Support Plans

Choose the right support plan for your company

Plan Response Time Availability
BASIC 8 hrs Mon-Fri 9am-5pm
STANDARD 4 hrs Mon-Fri 9am-5pm
EXTENDED 2 hrs Mon-Fri 9am-5pm
PREMIUM 2 hrs Mon-Fri 8am-8pm
CUSTOM As agreed 24/7